Making your visitors swoon, smile and sing your praises

Author Chip Bell recently released a new book entitled The 9 1/2 Principles of Innovative Service. The purpose of the book:  how to create an experience that causes your customers to ‘swoon, smile, and sing your praises.’ One reader, Becky Robinson, related her experience about visiting NewSpring Church, after reading the book. You have to read this unsolicited article that could have been written (in today’s internet age) by any person about any church. According to Becky… NewSpring hit it out of the park when she was a first time visitor. What can you learn reading Becky’s comments? And what would Becky have written if she would have visited YOUR church that Sunday? Todd