Scott Cochrane has some great advice for you on how NOT to deal with the complainers in your church:
1. Don’t take on every complaint yourself
A common mistake made by inexperienced leaders is to assume that simply because someone brought a complaint to your attention, that it now becomes your problem to solve.
2. Don’t get defensive
Effective leaders know that even within the shrillest sounding complaint, there can be a kernel of truth worth listening to.
3. Don’t miss out on a teaching moment
When a complaint comes forward, even one laced with sarcasm and hurtful language, you have an opportunity and responsibility to coach and correct.
Good advice… You can read more from Scott here.
How do YOU deal with complainers in YOUR church?
Save hours of your valuable time and keep up on the things you need to know! Purchase Ministry Briefing, May 2013
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